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Warranty

MANUFACTURER’S DEFECT

WARRANTY POLICY

 

WARRANTY COVERAGE

Warranty coverage includes any part which, when installed on a vehicle or system, is found to be DEFECTIVE within the period covered by manufacturers limited warranty policy, and are subject to terms of the warranty policy.  NOTE: All AAPAK Compressors come with a silver tamper sticker identifying the parts as an AAPAK part. Warranty is VOID if this sticker is removed.

Warranty coverage also includes any part, which is found to be DEFECTIVE when unpacked from the original container in which it was shipped. THIS DOES NOT INCLUDE FREIGHT DAMAGE.  The customer must handle freight damage claims with the appropriate freight carrier to receive credit for freight-damaged goods. Insurance costs from all freight shipments are the responsibility of the customer receiving the goods in transit.

AAPAK honors the manufacturers defect warranty policy on all products sold by AAPAK to the original purchaser as follows:

  • A/C components sold individually – one year from date of purchase for individual component only. (compressor excluded).
  • Compressor Kit without Condenser – one year from date of purchase
  • Compressor Kit with Condenser – two years from date of purchase
  • Radiators –  two years from date of purchase
  • Condensers –  two years from date of purchase
  • A/C Compressor Only - No Warranty without proof of purchase of required kit components
  • A/C Clutch - No Warranty
  • Electrical Components – No Warranty

Ultimate responsibility of product warranty and length or term of warranty lies with each manufacturer, and therefore all manufacturers’ warranties will prevail against distributor returns. All returned products are subject to inspection and verification of warranty conditions and policies before credit will be issued.

It is the responsibility of every Installer to correctly install any AAPAK part in accordance with the Original Equipment Manufacturers instructions and policies. It is also their responsibility to have technicians/installers properly trained so they can handle service complaints and warranty problems, as well as identify parts, order parts, and to properly handle any return parts under warranty.

 

DEFECTIVE PARTS RETURNED TO AAPAK

AAPAK reserves the right to conduct a review and inspection of each warranty claim and to accept or deny any claims not meeting AAPAK's or the manufacturer's requirements for warranty.  AAPAK will not warranty parts which it did not sell, have been abused, mishandled, altered or used inappropriately. AAPAK does not warranty freight damage of any kind.  All AAPAK Compressors come with a silver tamper sticker identifying the parts as an AAPAK part. Warranty is VOID if this sticker is removed.  All incidental or inconvenience costs will not be paid by AAPAK for any reason. NO labor or refrigerant allowance whatsoever will be paid on any individual AAPAK part sale.

 

 Warranty CheckList

When replacing a failed compressor, always follow OE-recommended service procedures. This will assure optimum performance from the A/C system and help protect the compressor warranty.

Follow these five steps to do it right:

To restore an A/C system after compressor failure, and to maintain the warranty on the compressor you are installing, check to make sure each of the following steps have been taken:

STEPS:

  1. Make sure to check for dirt and debris and replace condenser if necessary.
  2. If dirt or debris is found, replace drier, accumulator, compressor, condenser, and expansion device. Also replace or have AAPAK rebuild hoses with mufflers.
  3. Flush remaining components until clean.
  4. Blow compressed air through the flushed components for a minimum of one (1) minute or until dry.
  5. Remember, all original lines and the evaporator must be flushed.

In the event warranty reimbursement is called for, the manufacturer requires you to provide complete documentation that the work above was performed. A work order or a receipt for a flush kit is advisable for Step 4. A complete list of manufacturer required documentation is provided below.

Remember:

  1. The most common failure of replacement compressors is foreign material from a previously failed compressor.
  2. The system must be flushed and parts that can’t be flushed must be replaced.
  3. If debris remains, the system will clog and starve the replacement compressor of refrigerant and oil, causing it to also fail.
  4. Make sure to blow air through each component for 30 seconds after flushing as any remaining flush will destroy your new compressor.  This is the second most common reason for failure of new compressors.
  5. Always match or replace the new compressor oil with the OEM-recommended type and viscosity. Use only R-134a or R-12/Freeze12 refrigerant
  6. On applications built after 1994, the condenser can not be thoroughly flushed of debris and contaminants, and should be replaced.
  7.  

REQUIRED COMPRESSOR WARRANTY DOCUMENTATION

The following steps are required to return a compressor for manufacturer warranty consideration. This is a manufacturer requirement therefore failure to provide this documentation will void all compressor warranty claims.

Returned compressors and clutches must have the following documentation and information:

  1. Original AAPAK invoice
  2. A repair order must accompany the compressor, stating that before the compressor was taken out of service, the following service procedures were performed:
    • Replaced the accumulator or receiver-drier
    • Replaced the expansion device (orifice tube, expansion valve or liquid line containing the orifice tube)
    • Replaced the hose assemblies containing mufflers, or had AAPAK modify the hose. (these cannot be flushed).
    • Flushed of all components not being replaced, closed loop if possible.
    • Catastrophic compressor failure requires the replacement of any parallel flow or serpentine style condenser
    • Used only AAPAK approved R134A compressor oil including the use of proper viscosity. Used only mineral, Duracool or FJC universal oils for R12 systems
    • Used only R134A, R12, Freeze 12, or YF1234 refrigerants.
    • Provide AAPAK with High side and low side gauge readings after installation, when the system is running and cooling when possible